Terms & Conditions
Everything governing your use of Lumme Studio — terms, privacy, shipping, events, and your account — in one place. Select a policy below to read it in full.
Effective July 19, 2026 · Last updated July 19, 2026
Welcome to Lumme Studio.
These Terms & Conditions ("Terms") govern your access to and use of the Lumme Studio website, online commerce platform, events, creative production services, and related experiences (collectively, the "Services").
By accessing our website, creating an account, placing an order, registering for an event, or engaging Lumme Studio for services, you agree to be bound by these Terms.
Please review these Terms carefully before using our Services. If you do not agree with these Terms, please do not use our website or Services.
1. About Lumme Studio
Lumme Studio is a Chicago-based luxury fashion, commerce, and creative production studio created with one purpose: Made for artists, by artists.
We create experiences that connect designers, creators, and collectors through immersive fashion presentations, curated collections, digital commerce, and creative production services.
Through Lumme Studio, customers may discover and purchase designer goods, participate in fashion experiences, and engage with creative services offered by our studio and partners.
2. Acceptance of Terms
By using the Lumme Studio website or Services, you represent that:
- You are legally capable of entering into a binding agreement
- The information you provide is accurate and complete
- You will use our Services only for lawful purposes
- You agree to comply with these Terms and all applicable laws
If you are using Lumme Studio on behalf of a business, organization, or client, you represent that you have authority to accept these Terms on their behalf.
3. Website Use & Access
Lumme Studio grants you a limited, personal, non-exclusive, non-transferable license to access and use our website for lawful purposes.
You agree not to:
- Use the website for unlawful activities
- Attempt to gain unauthorized access to our systems
- Interfere with website functionality or security
- Copy, reproduce, distribute, or exploit website content without permission
- Use our content for commercial purposes without written authorization
- Upload harmful software, viruses, or malicious code
- Misrepresent your identity or relationship with Lumme Studio
We reserve the right to restrict or terminate access to users who violate these Terms or misuse our Services.
4. Lumme Studio Collections & Designer Goods
Lumme Studio offers carefully curated fashion, accessories, and designer goods from selected creative partners.
We are committed to presenting products with accuracy and care. However, due to the handcrafted, artistic, and limited nature of many luxury products, certain variations may occur. This may include:
- Slight differences in color due to photography and screen settings
- Natural variations in materials
- Handmade characteristics
- Limited production differences
- Designer-specific sizing variations
These details reflect the individuality and craftsmanship of each piece and are not considered defects.
5. Product Availability & Limited Collections
Many Lumme Studio collections are exclusive, limited edition, or produced in small quantities. Product availability may change without notice.
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products or collections
- Correct pricing or product description errors
- Cancel orders affected by availability issues or errors
If an order is canceled after payment has been processed, Lumme Studio will provide an appropriate refund according to applicable policies.
6. Orders & Purchase Acceptance
Placing an order through Lumme Studio does not guarantee acceptance. All orders are subject to review and approval. An order is considered accepted when Lumme Studio provides confirmation that your purchase has been processed.
We reserve the right to refuse or cancel orders for reasons including:
- Product availability
- Suspected fraud
- Incorrect pricing information
- Unauthorized purchasing activity
- Violation of these Terms
If your order is canceled, we will notify you using the contact information provided during checkout.
7. Pricing & Payment
All prices displayed on Lumme Studio are listed in the applicable currency shown at checkout. Prices may change at any time without notice.
Payment is processed securely through third-party payment providers, including Stripe. By submitting payment information, you confirm that:
- You are authorized to use the payment method provided
- Your billing information is accurate
- You authorize Lumme Studio and its payment partners to process your transaction
Lumme Studio does not store complete payment card information.
8. International Orders
Lumme Studio welcomes customers worldwide. International customers are responsible for understanding:
- Import requirements
- Customs regulations
- Duties and taxes
- Additional fees imposed by local authorities
Shipping delays caused by customs, carriers, government agencies, or circumstances outside of Lumme Studio's control are not considered failures of service. Customers are responsible for ensuring that purchased products may legally enter their country.
9. Designer Partnerships & Brand Representation
Lumme Studio collaborates with designers, artists, and creative partners whose work reflects our commitment to originality, craftsmanship, and innovation.
Designer products presented through Lumme Studio remain the creative property of their respective designers and brands. Lumme Studio does not claim ownership of designer trademarks, logos, or creative works unless expressly stated.
We work closely with our partners to ensure accurate representation of collections, product details, and brand stories.
10. Runway Experiences & Events
Lumme Studio may produce or host fashion presentations, runway experiences, private showcases, and creative events. Event participation may require:
- Registration
- Ticket purchase
- Guest approval
- Verification information
- Compliance with event guidelines
Event details, including dates, locations, designers, and programming, may change due to creative, operational, or production considerations. Lumme Studio reserves the right to modify or cancel events when necessary.
11. Event Photography, Video & Media
Lumme Studio creates immersive experiences designed to celebrate fashion, creativity, and community. By attending a Lumme Studio event, presentation, showroom, or production experience, you acknowledge that photography, video recording, audio recording, and other forms of media capture may take place.
By attending an event, you grant Lumme Studio permission to use photographs, video, audio, and other recordings that may include your likeness for purposes including:
- Brand storytelling
- Marketing
- Website content
- Social media
- Editorial features
- Promotional materials
- Future event promotion
Lumme Studio will use event content respectfully and in alignment with our brand values. If you have concerns regarding the use of your likeness, please contact Lumme Studio.
12. Creative Production Services
In addition to fashion commerce, Lumme Studio provides creative production services for brands, designers, and organizations. Production services may include:
- Event production
- Fashion presentations
- Creative direction
- Brand experiences
- Runway production
- Styling coordination
- Creative consulting
- Digital commerce experiences
- Other creative services
Production engagements are governed by separate written agreements, proposals, statements of work, or service contracts. These Terms apply generally to the relationship between Lumme Studio and users of our website. Specific production projects may include additional terms regarding:
- Scope of work
- Deliverables
- Payment schedules
- Timelines
- Ownership rights
- Cancellation policies
- Client responsibilities
Where a separate agreement exists, the terms of that agreement will control.
13. Intellectual Property
Lumme Studio is built around creativity, artistry, and original expression. All content available through our website and Services, including but not limited to logos, brand names, website design, photography, video, written content, graphics, digital experiences, editorial content, original concepts, and creative materials, is owned by or licensed to Lumme Studio and is protected by applicable intellectual property laws.
You may not copy, modify, reproduce, publish, distribute, sell, license, or create derivative works from any Lumme Studio content without prior written permission.
14. Designer & Artist Content
Lumme Studio celebrates and supports creative communities. Designer names, trademarks, logos, artwork, photographs, and collection materials displayed through our platform may belong to independent designers, brands, photographers, artists, or other creative partners. Such content remains the property of its respective owners.
Lumme Studio presents this work for discovery, storytelling, and commerce purposes in accordance with our relationships with these creators. Unauthorized use of designer or artist content is strictly prohibited.
15. User Accounts
Certain Lumme Studio features may require you to create an account. You are responsible for:
- Maintaining accurate account information
- Protecting your login credentials
- Keeping your password confidential
- Monitoring activity under your account
You agree to notify Lumme Studio immediately if you believe your account has been accessed without authorization. Lumme Studio is not responsible for losses resulting from your failure to maintain account security.
16. User Communications & Feedback
We welcome thoughtful communication from our community. If you submit feedback, reviews, ideas, suggestions, photographs, comments, or other materials to Lumme Studio, you grant us permission to use that content for business purposes, including improving our services, marketing, brand storytelling, and community engagement.
You represent that you have the right to submit any materials you provide and that your submissions do not violate the rights of others.
17. Accuracy of Information
We strive to ensure that all information presented on the Lumme Studio website is accurate, current, and thoughtfully curated. However, occasional errors may occur. We reserve the right to correct product descriptions, pricing information, availability details, event information, and technical errors.
Lumme Studio does not guarantee that all website content will always be complete, uninterrupted, or error-free.
18. Third-Party Services & Links
Lumme Studio may connect with third-party platforms and services, including payment processors, shipping providers, designer websites, social media platforms, and analytics providers. These third parties operate independently and maintain their own terms and privacy practices.
Lumme Studio is not responsible for the content, security, availability, or practices of third-party websites or services.
19. Disclaimer of Warranties
Lumme Studio provides its website and Services on an "as available" and "as provided" basis. To the fullest extent permitted by law, Lumme Studio does not guarantee that:
- The website will always operate without interruption
- Products will meet every individual preference
- Events will occur exactly as originally planned
- Third-party services will always be available
- Website content will always be completely error-free
We strive to provide exceptional experiences but cannot guarantee circumstances outside our reasonable control.
20. Limitation of Liability
To the fullest extent permitted by applicable law, Lumme Studio and its affiliates, partners, employees, contractors, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website, purchase of products, participation in events, use of production services, reliance on website content, or third-party services.
Our maximum liability relating to any claim shall not exceed the amount paid by you to Lumme Studio for the specific product or service giving rise to the claim.
21. Force Majeure
Lumme Studio shall not be responsible for delays, interruptions, cancellations, or failures caused by circumstances beyond our reasonable control. Such circumstances may include:
- Natural disasters
- Weather events
- Government actions
- Labor disruptions
- Transportation issues
- Technology failures
- Global events
- Supply chain disruptions
- Other unforeseen circumstances
We will make reasonable efforts to communicate and resolve affected services when possible.
22. Indemnification
You agree to indemnify and hold harmless Lumme Studio, its affiliates, partners, employees, contractors, and representatives from claims, damages, losses, liabilities, and expenses arising from your violation of these Terms, your misuse of our Services, your violation of applicable laws, or your infringement of another party's rights.
23. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising from these Terms or your use of Lumme Studio Services shall be handled in accordance with applicable laws and within the appropriate courts located in Illinois, unless otherwise required by law.
24. Changes to These Terms
Lumme Studio may update these Terms periodically to reflect changes in our business, services, technology, or legal requirements. Updated Terms will be posted on our website with a revised effective date.
Your continued use of Lumme Studio after updates are published indicates your acceptance of the revised Terms.
25. Contact Lumme Studio
Questions regarding these Terms may be directed to:
Lumme Studio
Chicago, Illinois, United States
Email: legal@lummestudio.com
Website: www.lummestudio.com
Our Commitment
At Lumme Studio, we believe creativity deserves a platform that honors the people behind it. Every collection, event, and collaboration represents the work of artists, designers, makers, and visionaries.
Our commitment is simple: Made for artists, by artists.
We exist to create meaningful connections between creative expression and the people who value it.
Effective July 19, 2026 · Last updated July 19, 2026
At Lumme Studio, privacy is an essential part of the experience we create. Whether you're discovering emerging designers through one of our runway events, shopping exclusive collections online, or engaging our production services, we believe your personal information deserves the same level of care, discretion, and professionalism that defines our brand.
This Privacy Policy explains how Lumme Studio ("Lumme Studio," "we," "our," or "us") collects, uses, shares, and protects your information when you visit our website, purchase products, register for events, subscribe to our communications, or otherwise interact with our services.
By accessing our website or using our services, you acknowledge that you have read and understand this Privacy Policy.
1. Who We Are
Lumme Studio is a Chicago-based luxury fashion, commerce, and creative production company. We curate elevated shopping experiences that connect designers, brands, and consumers through fashion presentations, digital commerce, and premium event production.
Our website allows customers worldwide to discover, purchase, and engage with carefully curated designer collections while experiencing the innovation and artistry behind every collection.
2. Information We Collect
We collect information that helps us provide a seamless shopping experience, fulfill orders, communicate with you, and improve our services. Depending on how you interact with Lumme Studio, we may collect the following categories of information.
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Country and region
- Company name (when applicable)
Order & Payment Information
When you make a purchase, payment information is securely processed through our third-party payment provider, Stripe. Lumme Studio does not store your complete credit card or debit card information on our servers. Payment information is collected and processed according to Stripe's security and privacy standards.
We may retain limited transaction information such as:
- Order number
- Purchase history
- Order value
- Payment status
- Currency
- Shipping method
Account Information
If you create an account with Lumme Studio, we may collect:
- Username
- Password (encrypted)
- Saved addresses
- Order history
- Wishlist items
- Communication preferences
Event Registration Information
If you RSVP or purchase tickets for a Lumme Studio event, fashion presentation, or private experience, we may collect:
- Guest names
- Contact information
- Seating preferences
- Dietary accommodations (if applicable)
- Accessibility requests
- Attendance history
This information helps us deliver a personalized, concierge-level event experience.
Production Service Inquiries
If you contact Lumme Studio regarding creative production services, brand partnerships, consulting, or event management, we may collect information such as:
- Business name
- Project details
- Budget range
- Event location
- Requested services
- Communication history
This information allows us to evaluate your inquiry and prepare proposals or service agreements.
3. Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies. This may include:
- IP address
- Browser type
- Device information
- Operating system
- Language preferences
- Time zone
- Pages viewed
- Products viewed
- Search terms
- Referral websites
- Shopping cart activity
- Session duration
- Clickstream data
We use this information to improve website performance, enhance the shopping experience, measure marketing effectiveness, prevent fraud, analyze visitor behavior, and improve website security.
4. Cookies & Similar Technologies
Lumme Studio uses cookies, pixels, web beacons, and similar technologies to improve your browsing experience. Cookies help us remember your preferences, keep items in your shopping cart, save login sessions, understand website performance, deliver personalized content, and improve website functionality.
Some cookies are essential for the operation of our website. Others help us better understand how visitors use our site so we can continuously improve our customer experience.
You may disable cookies through your browser settings; however, doing so may affect certain website features.
5. Analytics & Marketing Technologies
To better understand how visitors interact with our website, we may use trusted third-party services including:
- Google Analytics
- Google Search Console
- Meta Pixel
- WooCommerce Analytics
- Stripe Analytics
- Email marketing platforms
- SMS marketing providers
These tools may collect information regarding your browsing activity, interactions with our website, and responses to marketing communications. This information helps us improve website performance, measure advertising effectiveness, personalize content, and better understand customer preferences.
We may also use remarketing technologies that display Lumme Studio advertisements on third-party websites based on previous interactions with our website. Where required by law, we will obtain your consent before placing non-essential cookies on your device.
6. How We Use Your Information
We use your information to provide the elevated, personalized service our clients expect. Specifically, we may use your information to:
- Process and fulfill orders
- Verify payment information
- Ship purchases worldwide
- Provide customer support
- Respond to inquiries
- Manage your account
- Process returns or exchanges
- Register guests for events
- Coordinate production services
- Improve our website
- Prevent fraudulent transactions
- Comply with legal obligations
- Send order confirmations
- Deliver shipping updates
- Notify you about products you've requested
- Recommend collections based on your interests
- Send newsletters, invitations, and exclusive offers when you've opted in
- Improve future products, services, and customer experiences
We strive to use your information only in ways that are consistent with your expectations and our commitment to thoughtful, respectful service.
7. How We Share Your Information
Lumme Studio values your trust. We do not sell your personal information to third parties. We only share information when necessary to operate our business, fulfill your requests, or comply with applicable law.
We may share your information with carefully selected service providers that support our business operations, including:
- Payment processing providers, including Stripe
- Shipping and logistics partners
- Website hosting and infrastructure providers
- WooCommerce service providers and extensions
- Email and SMS communication platforms
- Analytics and reporting providers
- Customer service and support platforms
- Fraud prevention and cybersecurity providers
- Professional advisors, including legal and accounting professionals, when necessary
These providers are authorized to use your information only for the services they perform on our behalf and are expected to maintain appropriate security and confidentiality standards.
8. Designer & Brand Partnerships
As part of our curated marketplace, Lumme Studio collaborates with independent designers, luxury brands, and creative partners. When you purchase a designer product through Lumme Studio, limited information necessary to fulfill your order may be shared with the applicable designer, vendor, or fulfillment partner. This may include your name, shipping address, order details, and contact information as required to complete your purchase.
Our partners are expected to protect your information and use it only for order fulfillment or customer service related to your purchase.
9. International Customers
Although Lumme Studio is headquartered in Chicago, Illinois, we proudly serve customers around the world. By placing an order with Lumme Studio, you understand that your information may be processed and stored in the United States or in other countries where our trusted service providers operate.
Depending on your location, your personal information may be subject to different privacy laws than those in your country of residence. Where applicable, Lumme Studio will process personal information in accordance with applicable international privacy requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary to complete transactions, maintain customer accounts, fulfill contractual obligations, comply with tax, accounting, and legal requirements, resolve disputes, prevent fraud, and improve our services.
When information is no longer required, we securely delete or anonymize it in accordance with applicable laws and business practices.
11. Data Security
Protecting your information is a priority. Lumme Studio maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards may include:
- SSL encryption
- Secure payment processing
- Limited employee access
- Password-protected systems
- Secure hosting environments
- Routine software updates
- Security monitoring
- Fraud detection tools
While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. We encourage customers to use strong passwords, protect their devices, and notify us immediately if they believe their account has been compromised.
12. Marketing Communications
If you subscribe to our newsletter, event invitations, SMS updates, or promotional communications, we may send you information about designer launches, exclusive collections, fashion presentations, private shopping opportunities, studio events, product releases, editorial content, and promotions and special offers.
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our communications. SMS subscribers may opt out by replying STOP to any message.
Please note that even if you opt out of marketing communications, we may still send transactional messages related to your orders, appointments, account activity, or customer service requests.
13. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:
- Request access to the personal information we maintain about you
- Correct inaccurate information
- Request deletion of your information, subject to applicable legal obligations
- Request a copy of your information in a portable format where applicable
- Withdraw consent for marketing communications
- Object to certain processing activities where permitted by law
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to requests within the timeframes required by applicable law.
14. Cookies & Browser Controls
Most web browsers allow you to manage cookie settings, including deleting existing cookies or preventing future cookies from being stored. Disabling cookies may affect certain features of the Lumme Studio website, including saved shopping carts, account functionality, and personalized experiences.
Where required by law, we will honor applicable cookie consent preferences and provide tools for managing non-essential cookies.
15. Third-Party Websites
Our website may contain links to third-party websites, designers, brands, social media platforms, or other external services. These websites operate independently from Lumme Studio and maintain their own privacy policies and practices.
We encourage you to review the privacy policies of any third-party websites before providing personal information. Lumme Studio is not responsible for the content, security, or privacy practices of third-party websites.
16. Children's Privacy
Lumme Studio's website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child without appropriate parental consent, we will promptly delete that information.
Parents or guardians who believe a child has submitted personal information may contact us at any time.
17. Changes to This Privacy Policy
As Lumme Studio continues to grow and evolve, we may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or industry practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice through our website or by email.
Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
18. Contact Us
Questions about this Privacy Policy or the way your information is handled are always welcome.
Lumme Studio
Chicago, Illinois, United States
Email: privacy@lummestudio.com
Website: www.lummestudio.com
If you submit a privacy request, we may ask you to verify your identity before responding to help protect your information and the security of your account.
Our Commitment
Luxury is built on trust. At Lumme Studio, we believe every interaction—whether attending a runway presentation, discovering a new designer, or placing your first order—should be grounded in transparency, discretion, and respect.
Your confidence in our brand is something we value deeply, and we remain committed to protecting your information with the same care we bring to every experience we create.
Effective July 19, 2026 · Last updated July 19, 2026
At Lumme Studio, every piece tells a story. From the moment a collection is introduced on the runway to the moment it arrives in your hands, we believe the experience should reflect the artistry, craftsmanship, and intention behind every creation.
Our Checkout, Shipping & Returns Policy outlines how orders are processed, delivered, and supported. We are committed to providing a seamless and elevated experience for every client, whether you are discovering a new designer, collecting a limited piece, or partnering with us for a creative experience.
1. Checkout & Order Placement
When you place an order through Lumme Studio, you are beginning a relationship with our studio and creative community. During checkout, customers are responsible for providing accurate information, including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
Please carefully review your order details before completing your purchase. Once an order has been submitted, Lumme Studio will begin processing your request. Changes or cancellations may not be possible once fulfillment has started.
2. Payment Processing
Lumme Studio uses secure third-party payment processing providers, including Stripe, to process transactions. Payment information is encrypted and handled according to industry-standard security practices. We accept payment methods made available during checkout.
By submitting payment information, you confirm that:
- You are authorized to use the payment method provided
- The information provided is accurate
- You authorize Lumme Studio and our payment providers to process your transaction
Lumme Studio does not store complete payment card information.
3. Order Confirmation
After completing your purchase, you will receive an order confirmation email containing details of your transaction. Your confirmation includes:
- Order number
- Purchased items
- Pricing
- Shipping information
- Contact details
Please retain your confirmation for your records. If you do not receive an order confirmation, please contact Lumme Studio.
4. Order Processing
Lumme Studio carefully prepares each order with attention to detail. Processing times may vary depending on:
- Product availability
- Designer fulfillment timelines
- Production schedules
- Limited-edition releases
- Made-to-order pieces
- Event-related collections
Most in-stock orders begin processing within the timeframe provided at checkout. Some designer pieces may require additional processing time due to their handcrafted nature. We will communicate updates whenever possible.
5. Limited Edition & Made-to-Order Pieces
Many Lumme Studio collections represent independent designers, emerging artists, and limited production releases. Some items may be produced in limited quantities, made-to-order, pre-order items, handcrafted, or created after purchase.
These pieces may have extended fulfillment timelines. Estimated production or delivery windows will be communicated when available.
Due to the personalized and creative nature of these pieces, certain made-to-order or limited-edition items may be final sale. Any restrictions will be clearly communicated before purchase.
6. Shipping
Lumme Studio offers shipping to customers worldwide. Available shipping options and estimated delivery times will be presented during checkout. Shipping timelines may vary based on:
- Destination
- Carrier availability
- Product availability
- Customs processing
- Designer fulfillment requirements
Delivery estimates are provided as guidance and are not guaranteed arrival dates. Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.
7. International Shipping
Lumme Studio welcomes collectors and clients around the world. International customers are responsible for:
- Customs requirements
- Import regulations
- Duties
- Taxes
- Brokerage fees
- Additional charges imposed by local authorities
These costs are determined by the destination country and are not controlled by Lumme Studio. Failure to pay required customs fees may result in delayed delivery, return of merchandise, or additional charges.
8. Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with available tracking information. Please ensure someone is available to receive your package if signature confirmation is required.
Lumme Studio is not responsible for packages that are delivered successfully according to carrier tracking, lost after confirmed delivery, stolen after delivery, or incorrectly addressed due to customer-provided information.
Please contact us promptly if your shipment experiences an issue.
9. Packaging & Presentation
At Lumme Studio, delivery is an extension of the creative experience. Whenever possible, orders are prepared with thoughtful attention to presentation, protection, and care. Packaging may vary depending on designer requirements, product type, collection presentation, and shipping destination.
10. Returns & Exchanges
We want every Lumme Studio client to feel confident and inspired by their purchase. Eligible items may be returned or exchanged according to the guidelines below.
Return requests must be submitted within 14 days of delivery. Items must be:
- Unworn
- Unused
- Unwashed
- In original condition
- Returned with original packaging
- Returned with tags attached where applicable
Items showing signs of wear, alteration, damage, or use may not be accepted.
11. Items Not Eligible for Return
Due to the nature of luxury goods, certain items may be final sale. Non-returnable items may include:
- Made-to-order pieces
- Customized products
- Limited-edition releases
- Personalized items
- Items marked final sale
- Certain accessories
- Items restricted for hygiene reasons
Any final-sale designation will be clearly communicated before purchase.
12. Return Approval Process
To request a return, please contact Lumme Studio with:
- Order number
- Name used for purchase
- Item(s) being returned
- Reason for return
Returns must be approved before items are shipped back. Unauthorized returns may not be accepted. Customers are responsible for ensuring returned items are securely packaged.
13. Refunds
Once a returned item has been received and inspected, Lumme Studio will notify you regarding approval. Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on payment provider, financial institution, and processing timelines. Original shipping costs, customs fees, and duties may not be refundable unless required by law.
14. Damaged or Incorrect Orders
We take great care in preparing every order. If your item arrives damaged, defective, or incorrect, please contact Lumme Studio within 7 days of delivery. Please include:
- Order number
- Description of the issue
- Photographs of the item and packaging
We will review the request and work toward an appropriate resolution.
15. Lost or Delayed Shipments
While Lumme Studio works closely with trusted shipping partners, delays may occasionally occur due to circumstances outside our control. These may include weather events, carrier delays, customs processing, transportation disruptions, and supply chain issues.
We will make reasonable efforts to assist in resolving shipping concerns.
16. Customer Care
The Lumme Studio team is here to assist you throughout your experience. For questions regarding orders, shipping, returns, exchanges, or product information, please contact:
Lumme Studio Customer Care
Email: support@lummestudio.com
Our Promise
At Lumme Studio, every purchase represents more than a transaction. It represents a connection between creator and collector. We are honored to share the work of artists, designers, and makers with a global community that values creativity, craftsmanship, and originality.
Thank you for being part of the Lumme Studio experience. Made for artists, by artists.
Effective July 19, 2026 · Last updated July 19, 2026
At Lumme Studio, every event is created as an expression of artistry, collaboration, and imagination. Our experiences bring together designers, artists, creators, collectors, and communities to celebrate fashion beyond the traditional runway—transforming creative vision into meaningful connection.
From intimate showcases to immersive productions, every Lumme Studio experience is thoughtfully designed to honor the people behind the work. Made for artists, by artists.
This Event Experience & Media Policy outlines expectations for guests, attendees, partners, and participants attending Lumme Studio events.
1. Event Participation
Attendance at a Lumme Studio event may require:
- Invitation
- Registration
- RSVP confirmation
- Ticket purchase
- Guest approval
- Verification of attendee information
Event access is granted at the discretion of Lumme Studio and may be limited based on venue capacity, event format, guest experience considerations, or production requirements. An invitation or registration confirmation does not guarantee admission if event requirements have not been met.
2. The Lumme Studio Experience
Our events are designed to create an environment that celebrates creativity, respect, and collaboration. Guests are expected to:
- Treat designers, artists, models, staff, and fellow guests respectfully
- Follow venue guidelines
- Respect production areas and restricted spaces
- Avoid disrupting presentations or performances
- Follow instructions from Lumme Studio team members and venue representatives
Lumme Studio reserves the right to remove any attendee whose behavior negatively impacts the safety, comfort, or experience of others.
3. Fashion Presentations & Creative Works
Lumme Studio events may feature original creative works, including designer collections, garments and accessories, styling concepts, photography, film, music, installations, set designs, and artistic performances.
Many works presented at Lumme Studio events represent unreleased creative material. Guests agree to respect the creative process and avoid unauthorized reproduction, commercial use, or distribution of presented works.
4. Photography, Video & Recording
To document and share the Lumme Studio experience, photography, video, audio recording, livestreaming, and other forms of media capture may occur during events. By attending a Lumme Studio event, you acknowledge that you may appear in captured media.
You grant Lumme Studio permission to use your likeness, image, voice, and appearance in photographs, videos, recordings, and related content for purposes including:
- Website content
- Social media
- Editorial features
- Marketing campaigns
- Press materials
- Brand storytelling
- Future event promotion
This permission is granted without additional compensation unless otherwise agreed in writing.
5. Guest Photography & Social Sharing
We encourage guests to share their Lumme Studio experience. Guests may photograph or share approved event moments for personal, non-commercial use unless otherwise restricted.
Guests may not:
- Record restricted portions of an event
- Capture private presentations designated as confidential
- Commercially use event images without permission
- Misrepresent their relationship with Lumme Studio
- Use designer collections or creative works for unauthorized commercial purposes
Certain events may include specific photography restrictions to protect designer launches, unreleased collections, or creative partnerships.
6. Designer & Artist Protection
Lumme Studio is built around respect for creative ownership. Designers, artists, photographers, stylists, and creative partners retain ownership of their original work unless otherwise agreed.
Guests may not copy designs, reproduce collections, use creative concepts commercially, claim ownership of presented works, or remove designer credits from shared content.
We believe protecting creative expression allows artists to continue creating boldly.
7. Press & Media Access
Members of the press, photographers, videographers, influencers, and media professionals may require prior approval before attending or capturing content at Lumme Studio events.
Approved media partners may be required to follow specific guidelines regarding content usage, publication timing, designer credits, brand representation, and embargo periods.
Lumme Studio reserves the right to approve, limit, or deny media access.
8. VIP & Private Experiences
Certain Lumme Studio events may include private experiences for collectors, designers, brand partners, buyers, press, and creative collaborators.
Private experiences may include additional guidelines regarding confidentiality, photography restrictions, guest access, collection previews, and purchasing opportunities. Additional terms may apply to private events.
9. Event Changes & Cancellations
Creative productions involve many moving elements. Lumme Studio reserves the right to modify event dates, locations, designers, presentations, programming, and guest capacity.
Changes may occur due to production requirements, venue availability, safety considerations, designer circumstances, or circumstances beyond our control. If an event is canceled or significantly changed, Lumme Studio will provide appropriate communication regarding available options.
10. Safety & Accessibility
The safety and comfort of our guests, artists, and teams are important to us. Guests agree to follow venue safety requirements, staff instructions, accessibility procedures, and event guidelines.
If you require accommodations to participate fully in an event, please contact Lumme Studio before the event whenever possible so we can support your experience.
11. Lost Items & Personal Belongings
Guests are responsible for personal belongings brought to Lumme Studio events. Lumme Studio and event venues are not responsible for lost, stolen, or damaged personal property.
12. Privacy at Events
Information collected through event registration, ticketing, invitations, or guest communications is handled according to the Lumme Studio Privacy Policy. Event information may include name, contact information, guest preferences, attendance information, and professional affiliation.
This information allows us to provide a personalized and seamless experience.
13. Contact Lumme Studio
Questions regarding Lumme Studio events, media, or guest experiences may be directed to:
Lumme Studio
Chicago, Illinois, United States
Email: events@lummestudio.com
Website: www.lummestudio.com
Our Invitation
At Lumme Studio, we believe fashion is more than what we wear. It is creativity. It is collaboration. It is culture. It is connection.
Every event is an opportunity to celebrate the artists who bring ideas into existence and the communities that support them. Thank you for being part of the Lumme Studio experience. Made for artists, by artists.
Effective July 19, 2026 · Last updated July 19, 2026
At Lumme Studio, we believe every purchase is the beginning of a relationship. Creating a Lumme Studio account allows you to enjoy a more personalized experience while staying connected to the designers, artists, collections, and experiences that inspire our community. Made for artists, by artists.
This Customer Account Registration Policy explains how accounts are created, managed, and used on the Lumme Studio platform.
1. Creating a Lumme Studio Account
Customers may create a Lumme Studio account during checkout or through our website. Account registration may require:
- Full name
- Email address
- Phone number
- Password
- Billing information
- Shipping information
- Communication preferences
Providing an account allows Lumme Studio to create a more seamless shopping experience.
2. Benefits of a Lumme Studio Account
Registered customers may receive access to features including:
- Faster checkout experiences
- Saved shipping information
- Order history
- Account management tools
- Saved preferences
- Updates regarding collections
- Designer features
- Exclusive announcements
- Early access opportunities
- Event invitations when available
Certain benefits may vary depending on customer eligibility, account status, or event availability.
3. Account Information Accuracy
Customers are responsible for maintaining accurate and current account information. You agree to update your account details when necessary, including name, email address, shipping address, billing information, and contact preferences.
Lumme Studio is not responsible for delays, failed deliveries, or communication issues resulting from inaccurate account information.
4. Account Security
Protecting your account information is important. Customers are responsible for maintaining the confidentiality of their username/email address, password, and account access information.
You agree to create a secure password, avoid sharing your login credentials, and notify Lumme Studio of unauthorized account activity.
Lumme Studio will never request your password through unsolicited communication.
5. Checkout as a Guest
Customers may have the option to complete purchases without creating an account. Guest checkout may require certain information necessary to process payment, complete fulfillment, provide order updates, and provide customer support.
Creating an account is optional unless required for a specific service, event, or experience.
6. Account Communications
By creating a Lumme Studio account, customers may receive service-related communications including order confirmations, shipping updates, account notifications, and important service messages.
Customers may also choose to receive marketing communications, including new collection announcements, designer stories, event invitations, studio updates, and exclusive opportunities. Marketing preferences may be updated at any time.
7. Personalization & Customer Experience
Lumme Studio may use account information to create a more personalized experience. This may include understanding purchase history, product preferences, designer interests, event participation, and communication preferences.
This allows Lumme Studio to provide more relevant experiences and thoughtfully curate future interactions. Personal information is handled according to the Lumme Studio Privacy Policy.
8. Account Restrictions
Lumme Studio reserves the right to restrict, suspend, or terminate accounts when necessary, including situations involving fraudulent activity, unauthorized use, abuse of services, violation of Lumme Studio policies, or activity that may harm Lumme Studio, designers, partners, or customers.
We reserve the right to protect the integrity of our platform and community.
9. Account Deletion
Customers may request deletion of their Lumme Studio account. Requests may be submitted by contacting:
Lumme Studio Customer Care
Email: support@lummestudio.com
Please note that certain information may be retained where required for legal obligations, financial records, fraud prevention, business operations, and dispute resolution.
10. Privacy & Data Protection
Information collected through account registration is handled with care and in accordance with the Lumme Studio Privacy Policy. We may collect and use customer information to process purchases, provide customer support, maintain account functionality, improve the Lumme Studio experience, and communicate relevant updates.
Lumme Studio does not sell customer personal information.
11. Account-Based Experiences
As Lumme Studio continues to grow, registered customers may receive access to enhanced experiences, including private collection previews, early shopping opportunities, designer introductions, exclusive events, and curated experiences.
Access to these opportunities may be based on availability, invitation, account preferences, or participation.
12. Changes to This Policy
Lumme Studio may update this Customer Account Registration Policy as our platform, technology, and services evolve. Updated versions will be posted on our website with the revised effective date.
Continued use of your Lumme Studio account after updates indicates acceptance of the revised policy.
Your Place Within the Lumme Studio Community
A Lumme Studio account is more than a checkout convenience. It is your connection to a growing creative community of designers, artists, collectors, and visionaries.
Thank you for joining us as we continue to celebrate creativity, craftsmanship, and the stories behind every piece. Made for artists, by artists.
Questions regarding your Lumme Studio account may be directed to:
Lumme Studio
Chicago, Illinois, United States
Email: support@lummestudio.com
Website: www.lummestudio.com